THE MOST COMPLETE HELP DESK SYSTEM AND CUSTOMER SERVICE SOFTWARE

Provide the best service to your customers by automating back-end administration tasks with the no.1 Help Desk & Ticketing System.

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The Benefits of Help Desk
& Ticketing System

A help desk ticketing system can help your employees collaborate and communicate with each other, as well as with customers, which can improve the speed and quality of the customer service process.

Accurate Availability
One App for Every Need

Incoming calls, emails and tickets can be managed automatically in one platform.

Efficient Leasing/Sales Processes
Streamlined SLA Management

Give your support staff specific instructions on how to handle client complaints and other topics.

Centralized Database
Easier Task Delegation

Delegating customer tickets to your staff can be done automatically by the system.

Efficient Delivery
Automated Ticket Notifications

Get automatic notifications for active, unresponsive, or automatically completed tickets.

The Main Features of Help Desk Ticketing System

Ticket Tracking And Prioritization
Ticket Tracking & Prioritization

Distinguish the priority on each ticket based of its urgency and delegate tickets to the right agents.

Email And Telephone Management
Email & Telephone Management

Each customer's email and the phone will be recorded on the ticket for real-time tracking.

Agent And Team Management
Agent & Team Management

Define the tasks of each team and agent so any incoming tickets will go to the right agent.

Ticket Portal
Ticket Portal

Make it easy for your customers to submit tickets and tracks their ticket progress.

Live Chart Support
Live Chat Support

Provide the best possible customer service through direct interaction between the admin and the customer.

Indepth Report Generation
In-depth Report Generation

Easily report ticket progress, team performance, and issues with the reporting feature.

Any Questions?
We got you.

That all are the question of which are often asked by our client when they really want to know about our work and want to know more details about us.

What kind of support do I get when implementing software ?
We provide various types of support, from free consultations and blueprints to training and user manuals, ensuring that your software is runs smoothly.
What makes ERP system different from other ERP system ?
Our solutions are very comprehensive and designed for 15 industries. Our ERP system offers unlimited user licenses. Therefore, it can be used by everyone in your company at no additional cost.
Is software ready to use, or does it have to be designed from scratch?
We provide ready-made software that continually improves our development team. However, our software can also be tailored to meet the unique requirements of each of our clients.
What operating system does run on ?
Yes, our software has a mobile version to help you run your business better. Our mobile apps cover various functions, depending on the modules you are using.
Can I use software using smartphone ,tablet or computer ?
Odoo is web-based ERP software that can be run through the internet on any mobile device via any web browser.
What kind of data structure used ?
We use Postgres SQL database management system, which ensures data security and scalable performance for many of simultaneous users.
What is programing language used in software ?
We use Python, one of the most popular programming languages, to develop our software programs.

Explore Other ERP Modules

Here , there are other ERP Modules which are also help you in your business.

Accounting

Accounting

Estimate your budget, costs and business income accurately with a complete, integrated accounting system.
Marketing-Automation

Marketing Automation

Create and customize your marketing campaigns via email, SMS, and WhatsApp with the most complete marketing automation system.
E-invoicing

E-Invoicing System

Manage client and vendor invoices more easily. Get paid faster with the help of auto-payment reminders.
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