The Benefits of Help Desk &
The ticketing system is a part of a more complex that enables you to communicate with customers from one interface. Therefore, all customer inquiries from different channels come to one Universal inbox where they are automatically distributed to your customer representatives.
One App for Every Need
Incoming calls, emails and tickets can be managed automatically in one platform.
Streamlined SLA Management
Provide your support team with written guidelines regarding the average handling time and so on.
Easier Task Delegation
Delegating customer tickets to your staff can be done automatically by the system..
Automated Ticket Notifications
Get automatic notifications for active, unresponsive, or automatically completed tickets.
Key Features of Helpdesk Management Software
Ticket Tracking & Prioritization
Distinguish the priority on each ticket based of its urgency and delegate tickets to the right agents.
Email & Telephone Management
Each customer's email and the phone will be recorded on the ticket for real-time tracking.
Agent & Team Management
Define the tasks of each team and agent so any incoming tickets will go to the right agent.
Make it easy for your customers to submit tickets and tracks their ticket progress.
Live Chat Support
Provide the best possible customer service through direct interaction between the admin and the customer.
In-depth Report Generation
Easily report ticket progress, team performance, and issues with the reporting feature.
We got you.
That all are the question of which are often asked by our client when they really want to know about our work and want to know more details about us.
What kind of support do I get when implementing software ?
What makes ERP system different from other ERP system ?
Is software ready to use, or does it have to be designed from scratch?
What operating system does run on ?
Can I use software using smartphone ,tablet or computer ?
What kind of data structure used ?
What is programing language used in software ?
Explore Other ERP Modules
Here , there are other ERP Modules which are also help you in your business.